Kitchen Aid to the rescue


I have a Kitchen Aid Professional 6 mixer (Cobalt, had it for some years now) and recently the Thumb -Screw broke. That part is the screw that is on the right-side of the front of the mixer, where you attach different Attachments, it secures them to the mixer.

The screw has a thick black molded plastic at the outside end of it, for the user to tighten or loosen the screw as needed. That black thing is what broke, cleanly split in half when I was putting my Grain Grinder on the other week.

So I’ve had to use a wrench to tighten and loosen the screw since then.

Then more recently I went to grind some beef … and I couldn’t find a part that I needed for my Food Grinder … the part that cuts … and can only figure that somehow it got thrown away the last time I used it, which was Monday. I didn’t clean it out right away, and later put the whole thing into a mixer bowl in the sink, filled with water, and also loosened the whole fixture at that point, but didn’t take it apart.

I had no contact with it since then and everyone that had a part in the dishwashing says they never saw it. So … we people will probably never know what happened to that part.

Dear hubby called Kitchen Aid customer service yesterday and told them our woes and they are kindly sending us the 2 parts we need, for free. 🙂 I’ll be thrilled when they arrive! Customer Service at KA gets (preliminarily) a thumbs-up.


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